Event Registration & Check-In

Why do users receive a "No birthday specified" error when signing up for an event?
This error occurs when your organization has the Advanced Waivers feature enabled in VolunteerHub, but the user's birthday is not a required field in th...
Wed, 15 Sep, 2021 at 11:14 AM
Why can't my users see the Sign Up button for an event?
A user may not see the Sign Up button beside an event if: You have chosen NO as the Allow Self Registration setting. (You can fix this by going to Details...
Thu, 29 Oct, 2026 at 9:54 AM
Can I prevent users from signing up for events that take place at the same time?
Yes, there is a feature that alerts your volunteers when signing up for two events that overlap. Administrators can choose whether the system will simply wa...
Tue, 10 Mar, 2020 at 2:59 PM
Why can't I print nametags?
If your organization has purchased the Label Printer Integration for VolunteerHub's Kiosk, use the below steps to troubleshoot connection and printing i...
Wed, 13 Aug, 2025 at 8:31 AM
Can I track no-shows in VolunteerHub?
Yes. Users who no-show to an event will be registered but will have zero hours tracked for the event. There are a couple ways you can track whether a volunt...
Wed, 28 Oct, 2026 at 1:29 PM
Why can't volunteers see my event?
A user may not see an event you've built if: The event is scheduled too far into the future. Volunteer View shows events up to X months into the futur...
Wed, 4 Aug, 2021 at 11:35 AM
How do I reserve slots for a user group?
This video features an older interface.  The process and features remain the same but look has changed.   This video will be remade soon. User group rese...
Wed, 28 Oct, 2026 at 1:53 PM
How do I require training or orientation for all new volunteers?
You can require that new volunteers attend a training or orientation (or other prerequisite event) before being able to sign up for specific events in the s...
Tue, 10 Mar, 2020 at 3:04 PM
What is Reservation Overflow?
What is Reservation Overflow? Reservation Overflow is a setting within the Registered Users section of every event that allows a group of people access to ...
Wed, 28 Oct, 2026 at 1:41 PM
How do I manually register or remove a user for an event?
Users that don’t have a computer or don’t have access to the Internet may need you to manually register them for events. See below for instructions on how t...
Tue, 27 Oct, 2026 at 4:48 PM