Carr Engineering, Inc.
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Frequently Asked Questions (FAQ)
Events and Event Groups
How do I delete an event?
A Quick Guide to Recurrence Templates
Is it safe to delete a recurrence template?
Can I change the starting and ending times for all instances of a recurrence template?
How do I delete multiple instances of a recurring event?
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How do I create a question to opt in to text messages?
How do I create an "I accept" question for a legal document?
How do I change the default event view when a user first logs into their VolunteerHub site?
How do I add a "Notes" section to a user's profile?
How do I edit the volunteer application (i.e., User Form)?
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How do I export a roster of volunteers?
How do I run a report for one user's hours during a specific date range?
How can I get the answer to a User Form question to appear in reports?
How do I run a report for total unique users that volunteered for a specific program or time period?
How do I report on volunteer hours for a specific time range or activity?
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How do I review and/or print a history of invoices and payments?
What are my payment options for my VolunteerHub site?
Where do I send check payments?
Why am I receiving automated billing emails?
How do I update my organization's billing contact information?
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Log-In and Passwords
Can I prevent my session from timing out?
How do I reset a password for a volunteer?
How Can I Troubleshoot Log-In Issues?
Email and Messaging
How do I print labels or envelopes (mail-merge) to send to our volunteers?
How do I send an email to all users registered for an event?
What do the system emails look like?
Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
Do I need SMS opt-in question in my User Form?
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Users and User Groups
Can you suggest some wording to invite my users to VolunteerHub?
How do I add a user with some but not all administrative access?
Why aren't my join codes working?
Is it possible to assign users in bulk to user groups?
How do I prompt users to accept a waiver each year?
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Event Registration & Check-In
Why do users receive a "No birthday specified" error when signing up for an event?
Why can't my users see the Sign Up button for an event?
Can I prevent users from signing up for events that take place at the same time?
Why can't I print nametags?
Can I track no-shows in VolunteerHub?
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New Administrator FAQs
How do I update the contact information in our site?
Oops... Are you using Internet Explorer?
Glossary of Terms
How to Contact VolunteerHub
New Administrator FAQ
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Help Desk Software