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Knowledge base
Getting Started with VolunteerHub
Getting Started
12
Getting Started Guide for VolunteerHub Administrators
01. Accessing Your 'Hub' for the First Time
02. Customizing Your VolunteerHub Site
03. Creating Your Event Structure
04. Creating and Managing User Groups
View all 12
Frequently Asked Questions (FAQ)
Events and Event Groups
30
How do I delete an event?
A Quick Guide to Recurrence Templates
Is it safe to delete a recurrence template?
Can I change the starting and ending times for all instances of a recurrence template?
How do I delete multiple instances of a recurring event?
View all 30
Site Customization
17
How do I create a question to opt in to text messages?
How do I create an "I accept" question for a legal document?
How do I change the default event view when a user first logs into their VolunteerHub site?
How do I add a "Notes" section to a user's profile?
How do I edit the volunteer application (i.e., User Form)?
View all 17
Reporting
9
How do I export a roster of volunteers?
How do I run a report for one user's hours during a specific date range?
How can I get the answer to a User Form question to appear in reports?
How do I run a report for total unique users that volunteered for a specific program or time period?
How do I report on volunteer hours for a specific time range or activity?
View all 9
Billing
9
How do I review and/or print a history of invoices and payments?
What are my payment options for my VolunteerHub site?
Where do I send check payments?
Why am I receiving automated billing emails?
How do I update my organization's billing contact information?
View all 9
Sign-In and Passwords
4
Can I prevent my session from timing out?
How do I reset a password for a volunteer?
How Can I Troubleshoot Sign In Issues?
What are the various ways a user can create an account or sign-in?
Email and Messaging
13
How do I print labels or envelopes (mail-merge) to send to our volunteers?
How do I send an email to all users registered for an event?
What do the system emails look like?
Can I add hyperlinks, images or attachments to emails sent from VolunteerHub?
Do I need SMS opt-in question in my User Form?
View all 13
Users and User Groups
31
Can you suggest some wording to invite my users to VolunteerHub?
How do I add a user with some but not all administrative access?
Why aren't my join codes working?
Is it possible to modify users in bulk?
How do I prompt users to accept a waiver each year?
View all 31
Event Registration & Check-In
16
Why do users receive a "No birthday specified" error when signing up for an event?
Why can't my users see the Sign Up button for an event?
Can I prevent users from signing up for events that take place at the same time?
Why can't I print nametags?
Can I track no-shows in VolunteerHub?
View all 16
New Administrator FAQs
10
How do I update the contact information in our site?
Oops... Are you using Internet Explorer?
Glossary of Terms
How to Contact VolunteerHub
New Administrator FAQ
View all 10
Additional Apps & Features
Apps & Features
14
Advanced Permissions
Advanced Waivers
Configurable Forms
Data Import/Export
Group Manager
View all 14
Integrations
9
Raiser's Edge Integration
People Facts: Background Screening Integration
Label Printer Integration
eTapestry Integration
Salesforce Integration
View all 9
API
API
4
Introduction to the VolunteerHub API
Object Model
Endpoints
Example Queries
Volunteer Guides
Volunteer's Guides
6
Accessing and Using VolunteerHub for Volunteers
Using Kiosk for Volunteers
Using QR Codes for Volunteers
Using the Volunteer Check-In Code for Volunteers
Self-Reporting Hours
View all 6
SkyManager Administration
System Configuration
9
Adding Aircraft
Configuring Scheduled Maintenance
Adding Instructors
Configuring the Look and Feel
Configuring Member Proficiencies
View all 9
Bulk Operations
0
SkyManager User Guide
Frequently Asked Questions (FAQ)
30
Reporting a Maintenance Discrepancy
Canceling a Reservation
Using the Flight Log
Understanding your Account Statement
How to Create an Account
View all 30
Assets
Assets
0
Community forums
Showing recent updates
VolunteerHub Forums
Announcements
107
Introducing the VolunteerHub Administrator Facebook Group
Posted by
Matthew Murphy
,
about 2 hours ago
Last Reply
by Matthew Murphy
about 2 hours ago
VolunteerHub October 2024 Release Notes
Posted by
Matthew Murphy
,
18 days ago
Last Reply
by Matthew Murphy
18 days ago
VolunteerHub September 2024 Release Notes
Posted by
Matthew Murphy
,
about 2 months ago
Last Reply
by Matthew Murphy
about 2 months ago
See all 107 topics
Help Desk Software
by Freshdesk